Critical Mix, Inc. ("Company," "we," "our," or "us"), owns and operates the website www.livesample.com (the "Site") as a data controller. We know that your privacy is important to you. Through the Site, we operate the LiveSample service ("LiveSample") through which we provide surveys that can be taken at the Site, on websites hosted by our clients, or via electronic notification methods such as, but not limited to, email. We provide statistical sample to organizations that conduct research primarily for marketing or for social science purposes. We're committed to helping you understand how we manage and protect the information we collect. We take privacy seriously and have taken many steps to help safeguard the information we collect from you.
If you have questions or concerns regarding this policy, you may contact the LiveSample Data Protection Officer, Jonathan A. Flatow at email@example.com. If you have any Customer Service issues, please contact Customer Service here.
You can sign up to participate in LiveSample by completing the brief registration process at our Site(s) or through the websites of one of our many clients, vendors, or entities with which we have a commercial relationship (our “partners”).
By information, we mean information about you collected through LiveSample and our Site, including "personally identifiable information" such as your name, email address, residential or work address, certain demographic information, (like your age, gender, zip code, income) and profile data (like occupation, shopping habits, hobbies, interests, product ownership and other areas of interest) as certain surveys may be directed to those participants who meet a particular profile. Registration for LiveSample is not required to view non-member areas of the Site. If you elect to register for LiveSample, we ask you for information that enables us to provide you with access to and permit you to participate in LiveSample. The information we collect will be used to determine whether you are eligible to participate in the survey and will also be maintained by us to enable us to provide you with more relevant surveys in the future. In addition, from time to time, we receive e-mail addresses from one of our partners, who may ask us to contact you to offer you a survey.
We may collect other information other than personally identifiable information, "anonymous information", such as your user name and password (your "Login"), IP address (which we typically do not use to identify you personally—see further discussion below under "IP Addresses"), and your website browsing patterns (discussed in further detail below). We use such anonymous information to serve you better and send you surveys that are most relevant to your interests. We and/or our data partners, where you have given such data partners your consent, may also seek other personally and anonymous information from you or where such information is otherwise publicly available.
We may also use GPS or similar geo-location technology to determine the city and/or geo-coordinates of where you are located, including when you are using a mobile device. As noted in the section on “Sharing” below, we may use and share your location information with our customers so that they can offer you survey opportunities based on your location.
In addition, our mobile applications may collect, among other things, certain information automatically, including, but not limited to the type of mobile device you use, your mobile device’s unique device identifier (UDID), the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the mobile application.
Additionally, in certain circumstances, we offer individuals the ability to participate in our clients' surveys outside of LiveSample. If you are asked to participate in such a survey, we will request limited anonymous information about you. In some cases, after completion of the initial survey, we may request personally identifiable information about you in order to provide rewards, to offer you the opportunity to join LiveSample, or to participate in further surveys.
You have been referred to LiveSample or our surveys by one of our partners. In the event that we ask such partner to contact you with additional survey opportunities, we may share certain basic personal information that we understand such partner already maintains (such as your e-mail address and gender) as well as certain basic information regarding your LiveSample activity (such as the last time you completed a survey). To opt out of receiving invitations to participate in LiveSample by one of our partners, you must contact the partner that presented that opportunity to you.
Any information provided to us will be retained and used solely for the purposes of fulfilling your requests, responding to your questions, offering you opportunities to participate in surveys, performing and carrying out the terms of LiveSample (including fulfilling any rewards), or communicating with you as a member of LiveSample.
We use a combination of automated business rules and statistical algorithms to review your personal information in order to present you with surveys for which you are most likely to qualify.
We support the rights of our members by limiting the use of their information for legitimate market research purposes and we make every effort to conform to the efforts of the following organizations created to uphold ethical survey research
Critical Mix is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Critical Mix, Inc. has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
You also have the right to lodge a complaint with the relevant supervisory authority in your country.
From time to time, we may collect general, non-personal, statistical information about the use of the Site and the Service, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they "click" on. We collect this information from you by "passive" means through the use of technologies such as "cookies" and IP addresses, which are discussed in greater detail below. We may also group this information into aggregate visitor data in order to describe the use of the Site and LiveSample to our existing or potential business partners or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the Site.
An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers, the computers that "serve" web pages, automatically identify your computer by its IP address. We collect IP addresses for purposes of system administration, to report aggregate information to third parties and to track the use of the Site. When visitors request pages from the Site or click on a link in a mailing sent through LiveSample our servers log the visitors' IP addresses. We reserve the right to use IP addresses to identify a visitor or member when it will enhance the user’s experience or if we feel it is necessary to enforce compliance with the Site's policies or to protect the Company, the Sites, the Site's visitors, LiveSample, our Internet Service Provider partners, the members or others.
For Banner Ads: When you visit one of our Sites or take one of our surveys, without registering for LiveSample, we may place cookies on your computer that alerts internet advertising networks that you have visited one of our Sites or surveys. These cookies, which do not track any personally identifiable information, allows us to ask internet advertising networks to serve you advertisements with respect to survey opportunities, LiveSample and our Sites.
For Brand Awareness Studies: We may place cookies from a third party technology provider on your computer that signals when you visit a website that utilizes a supported internet advertising network. We provide only limited anonymous information to the third party technology provider, including certain demographic information and a coded user identification number. The signal emitted from the cookie includes solely the coded user identification number and the specific advertisement(s) that you may have viewed. Certain of our clients may ask us to send you survey opportunities to determine the effectiveness of their internet advertising based on the signals sent by the cookie about the advertising you may have viewed. You may choose to opt-out of receiving these brand awareness cookies at any time by clicking on the following link: http://info.evidon.com/pub_info/6459?v=1&nt=0&nw=true. In the event you opt-out of receiving these cookies, we will no longer place brand awareness cookies on your system. As a registered member of LiveSample, we will save this opt-out preference to your profile.By your use of the Sites and LiveSample, you authorize cookies to be put in place and their use by us and our clients and business partners consistent with the disclosures above. The cookies will expire after one year.
Clear Gifs (Web Beacons / Web Bugs): Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly in HTML files and are about the size of the period at the end of this sentence.
We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications. We may also use them to confirm payment to our third party partners. If you no longer wish to receive our communications sent by email, you may opt-out of receiving them by following the instructions included in each communication.
Survey Research Responses
Agents and Third-Party Service Providers and Partners
We may sometimes use other businesses to perform certain specialized services such as data processing or other technology services. In such instances, we may provide your personally identifiable information to those businesses to the extent required for such processing or services, but they are not permitted to retain or use your information for any other purpose. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Critical Mix is potentially liable.
Change of Control / Asset Transfer
As the Company develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that the assets of the Company in whole or in parts are acquired by a third-party, customer information, including any visitor information collected through the Site or LiveSample, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified and given the opportunity to opt-out of any such transfer of their personally identifiable information to the new corporate entity or asset purchaser.
Legal and Site Compliance
The Company reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the Company's rights or property, other visitors, list members, or anyone else that could be harmed by such activities. The Company also reserves the right to disclose visitor or list member information when we believe in good faith that the law requires it. We may also use personally identifiable information to monitor compliance with the Site’s Terms and Conditions.
Survey Electronic Notification
We will send you targeted and relevant surveys by electronic notification (such as, but not limited to, email, sms, social media, smart phones) as is necessary to fulfill LiveSample to you.
We will send you service-related announcements, which are not promotional in nature, on occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we may send you electronic notification.
Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, to fulfill incentive requests, and to manage your account. We may communicate with you by electronic communication or telephone.
We regularly send electronic notifications to the members of LiveSample. If you do not wish to receive them, you may opt-out and/or deactivate your account by following the instructions included in each communication.
The security of your information is important to us. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it; however, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Protecting the security of your personal information is very important to us. When we store information that you have provided to us when registering for LiveSample, that information is protected by security measures that include "firewalls" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network), "intrusion detection systems" (a combination of computer hardware and software that helps detect any unauthorized visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while Company strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.
Links to other sites
In the United States, and elsewhere where the law provides, we do not knowingly collect information from children under the age of 13 on the Site or through the Service without permission from a parent or legal guardian. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13 without the permission of a parent or legal guardian, we will make commercially reasonable efforts to delete such information from our database.
In countries that are subject to the General Data Protection Regulation 2016/679, as may be amended from time to time (“GDPR”) we do not knowingly collect information from children under the age of 16 on the Site or through the Service without permission from a parent or legal guardian or a person holding parental authority over the child. If you are under the age of 16 and a citizen of a country subject to GDPR, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 16 without the permission of a parent or legal guardian or a person holding parental authority over the child, we will make commercially reasonable efforts to delete such information from our database.
Attn: Jonathan A. Flatow, Data Protection Officer
53 Riverside Avenue
Westport, CT 06880